Privacy Policy

Last Updated: October 2025
Website: https://truecoffeeshop.com
Site owner: Comercializadora de Cafés Selectos D’OTA Limitada
Legal domicile: Santa María de Dota, San José, Costa Rica
Contact Email: soporte@truecoffeeshop.com

1. Introduction

At True Coffee, we value the trust of our customers and visitors.
This Privacy Policy explains how we collect, use, store, and protect the personal information you provide to us through our TrueCoffeeShop.com website, in compliance with Law No. 8968 and the provisions of the Ministry of Science, Technology, and Telecommunications (MICITT) of Costa Rica.

By accessing this site or providing us with your personal information, you agree to the terms described in this Policy.

2. Data We Collect

We collect personal information that you voluntarily provide to us, as well as data obtained automatically through your use of the site.

2.1. Information provided directly by the user:

  • Full name and surname
  • Email address
  • Phone Number
  • Shipping and billing address
  • Payment information (securely processed by external platforms)
  • Product preferences or purchase history
  • Messages or comments sent via forms or chat

2.2. Information Collected Automatically:

  • IP Address
  • Browser type and device
  • Operating System
  • Pages visited and time spent
  • Cookies and Similar Technologies

3. Purpose of data processing

Personal data are used for the following purposes:

  1. Process, manage and deliver orders placed on the site.
  2. Issue electronic invoices in accordance with the rules of the Ministry of Finance.
  3. Provide customer service and after-sales support.
  4. Send informative or promotional communications (when authorised by the user).
  5. Improve the browsing experience and personalisation of the website.
  6. Comply with applicable legal, tax, or regulatory obligations.

4. Legal basis for processing

The processing of personal data is based on the express consent of the owner and on the contractual necessity derived from the commercial relationship between the user and Comercializadora de Cafés Selectos D’OTA Limitada.

5. Data retention

Personal data will be kept for the time necessary to comply with the aforementioned purposes and with the applicable legal obligations.
After that period, the data will be securely deleted or anonymised.

6. Communication and data transfer

True Coffee does not sell, rent or lease its customers’ personal data to third parties.
However, we may share information with the following recipients under conditions of confidentiality and security:

  • Courier and logistics service providers (for deliveries).
  • Financial institutions or secure payment gateways (for processing payments).
  • Technology providers (for website hosting, maintenance, or data analysis).
  • Competent authorities if required by law or court order.

In the case of international data transfers, compliance with the principles of protection equivalent to those established in Costa Rican legislation will be guaranteed.

7. Rights of the data subject

According to Law No. 8968, you have the right to:

  • Access your personal data.
  • Request the correction or updating of inaccurate information.
  • Object to the processing of your personal data.
  • Request the deletion or cancellation of your data when it is not necessary.

To exercise any of these rights, you can send a request to the email: soporte@truecoffeeshop.com.
All requests will be attended to within a maximum period of 8 working days, in accordance with current regulations.

8. Use of cookies

TrueCoffeeShop.com uses cookies to improve the browsing experience and offer personalized content.
Cookies may collect anonymous information about your behavior on the site.
The user can disable cookies from their browser settings, although this could limit some functionalities of the site.

9. Information Security

We implement technical and organisational measures to protect your personal data from loss, unauthorised access, alteration or improper disclosure.
The site uses SSL encryption and certified security protocols for electronic transactions.

However, no system on the Internet is completely secure, so the user assumes minimal risk inherent in the use of online services.

10. Links to Third-Party Sites

Our site may contain links to other external websites or services.
True Coffee is not responsible for the privacy practices or the content of such sites.
It is recommended that you review the privacy policies of each site before providing personal information.

11. Changes to this Policy

Comercializadora de Cafés Selectos D’OTA Limitada reserves the right to modify this Privacy Policy at any time.
The amendments will enter into force as of their publication in TrueCoffeeShop.com.
It is recommended that you check this page periodically to stay informed.

12. Contact

For inquiries, requests, or complaints related to the privacy of your data, you may contact us:

📧 Email: soporte@truecoffeeshop.com
📍 Address: Santa Maria de Dota, San Jose, Costa Rica
📞 Phone: +506 8655 4540